Your Study Journey

Student Guidance

We would like to congratulate all our students on their studies and examinations. Studying for and taking an exam is hard work and a commitment at the best of times and all should be proud of the hard work they've undertaken to get this far. That said, we know that some of you will be looking for guidance on your next steps - we have taken the opportunity to provide some guidance to help you move forward with your study journey.

Examination Guidance

I've passed - what's next?

Congratulations on passing your exam! It's a great achievement and you should be proud of the work you've put in. If you want to keep studying, then check out our course page to see what qualification you want to tackle next - if you've got any questions about which qualification is right for you then please contact us and we'd be happy to help.

I've failed - what's next?

Further information on examination procedures can be found in our Assessment section. Finding out you have not been successful is never easy, though it can be part of the journey to success; we are here to help you in your next steps. Depending on your result, you may wish to resit the examination only or reattend the workshops and resit the examination (please note that fees apply). 

Once you've made your decision you'll need to complete the Course Administration Form and send it to our Customer Service and Admissions Team at

If you have any questions or need help deciding on the best route forward, contact us on +44 (0) 121 362 7733 or and we would be happy to help.

Disclaimer - for guidance on fees during the COVID-19 pandemic, please visit our Terms and Conditions

Contact CLT International:

Our Client Services Representatives are available from 09:00 – 17:30 UK time, Monday – Thursday, and 09:00 – 17:00 UK time on Fridays.

Call +44 (0) 121 362 7733


Postal Address

CLT International, 6th Floor, Fort Dunlop, Fort Parkway, Birmingham, B24 9FD

Incorporated in England & Wales No.6309789

Registered Office: 5th Floor, The White Chapel Building, 10 Whitechapel High Street, London, E1 8QS Vat No. 899 3725 51

We have also included further frequently asked questions in the panels below.

When does the course fee need to be paid?
If you are self-funding, the course fee (or first instalment if you have an instalment plan) should be paid upon receipt of invoice/enrolment onto the course. If your company is paying, the course fee should be paid within 30 days of receipt of invoice.

Can I pay by instalment plan?
Instalment plans are available for students who are self-funding. If you would like to pay by instalments, please select this option when completing the online booking form.
Please note that the number of instalments available will vary between courses.

My employer is funding my course, can they be invoiced?
When completing the online booking form, you can select ‘Employer Funding’. Please ensure you include details of your finance contact so that your invoice can be addressed to the correct person.

How and when will I receive my examination or assignment results?

Results are usually released via email within six to eight weeks of the examination or assignment submission date.

Will I be sent a certificate and when will I receive it?

A certificate shall be issued to you, both via soft and hard copy within four to six weeks of the result date. When you have completed the STEP Diploma, you will also receive an overall completion certificate which shall be posted within six weeks of the release of your final result. From November 2022 all graduate certificates will state only the STEP Diploma award, though a bespoke certificate with the student’s nominated Diploma pathway can be supplied if needed to support one of the following professional circumstances: 

  • Government visa or funding applications
  • Regulatory requirements
  • Employer verification(s).

Please note that certificates are not issued for all courses.

What is the pass mark?
The pass mark for both STEP and CLTI Fund qualifications is 50%. Marks of over 60% will achieve a merit, and marks of over 70% will achieve a distinction.

What is the format of assignments and examinations?
For examinations, this varies significantly from course to course and you should check the specifics for the course on which you intend to enrol. Assignments should generally be no more than 3500 words in length and are written in response to a question or case study published by CLT International. Again, there may be some variation between courses and you should check the requirements for the course on which you are looking to register.

How many attempts at an examination or assignment am I allowed?
You are allowed a maximum of three attempts at an examination or assignment.

What do I do if I have a reasonable adjustment and require a special arrangement to be made for me to sit the examination?
If you need a reasonable adjustment due to a disability you will need to make a separate application to CLT International at least six weeks prior to your assessment or workshop.

Can I defer my course? - A student wishing to defer their studies, you can apply for a deferral by completing the Course Administration Form and return it to All students should ensure that they have consulted the Terms and Conditions for the course on which they are enrolled. Details of deferral fees can be found within the Terms and Conditions. You can find our policy on resits and deferrals here.

Can I resit my course? - A student wishing to apply for a resit can do so via the Resit Page. All students should ensure that they have consulted the Terms and Conditions for the course on which they are enrolled. Details of resit fees can be found within the Terms and Conditions. You can find our policy on resits and deferrals here

Where do I find my candidate number?
You can find this on your original booking confirmation email sent to you upon enrolment. If you are not able to locate this email, please contact us at You can also find your candidate number within the online learning platform, by selecting the ‘view profile’ button at the top right of the screen.

How do I enrol?
You can enrol by completing our online booking form located under the ‘Book Course’ 'Fees & Booking' section of all our course pages.
Please note, if this is your first time booking via the website, you will need to create a new account, even if you have completed a course with us before.

I have missed the course start date for a course; can I still enrol?
You can enrol by completing our online booking form up to 4 weeks after the course start date, provided that you feel able to make up the missed study time (approximately 4-6 hours per week).

I would like to complete a STEP course. Do I need to register with STEP as well as CLT International?

There is no need for you to register separately with STEP. You should register for the course as directed above and we will pass details of your enrolment to STEP.

I have a query regarding STEP membership. Who should I contact?

You should contact the Membership Team at STEP on or +44(0) 20 3752 3700. Details of the Membership Categories can be found here.

I am a Full STEP Member, am I entitled to a discount?

Some of our courses do offer discounts for Full STEP members. Please ensure you select the ‘STEP Discounted Fee’ button before you add the course to your basket.

How do I access my course resources?
Your course resources are available via the Online Learning Platform - your username and password are included in your booking confirmation. If you are not able to locate this email, please contact us at Once logged in you will see the course(s) on which you are enrolled and have access to the course resources.

Is the course reading provided in hard or soft copy format?

All courses will only be provided with a soft copy manual. Should you wish to have a hard copy of your course manual sent to you, you can purchase a copy for a fee of £70 this is inclusive of printing and courier costs. To purchase a copy, please contact us at

How long will it take for me to receive my materials after enrolling?
You will receive access to the Online Learning Platform immediately once your application is processed (normally within three to five days of receipt). If the course has already commenced, you will gain access to your study materials straight away. Should you enrol prior to the course start date, you will be given access to a holding page until the materials are published.

Can I buy the course materials without registering on the course?
The course materials are an integral part of all of our courses and we do not offer these for sale separately from enrolment.